Política de reembolso
At Huemura.shop, we want our customers to have a positive shopping experience. This Return and Refund Policy explains the conditions under which returns, replacements, and refunds may be requested.
1. Return Eligibility
Customers may request a return when the product:
- Arrives damaged or defective.
- Is significantly different from the product described on our website.
- Is missing essential components included with the original order.
The customer must contact us within 7 days of receiving the order to request a return or replacement.
2. Products That Cannot Be Returned
For hygiene and safety reasons, opened or used earphones and other personal-use audio products may not be eligible for return unless they are defective, damaged upon arrival, or otherwise covered by applicable consumer protection laws.
Products that have been intentionally damaged, modified, misused, or improperly handled may not qualify for a refund or replacement.
3. Damaged or Defective Products
If your order arrives damaged or the product does not function properly, please contact us as soon as possible.
To help us process your request, you may be asked to provide:
- Your order number.
- A description of the issue.
- Photos or videos showing the condition of the product.
- Photos of the packaging when relevant.
After reviewing the request, we will determine whether a replacement, refund, or another appropriate solution is available.
4. Refunds
If your refund is approved, the applicable amount will be returned using the original payment method whenever possible.
The time required for the refund to appear in your account may depend on your bank or payment provider.
Shipping fees may be non-refundable unless the return is due to an error on our part, a defective product, or another circumstance covered by applicable law.
5. Exchanges and Replacements
When appropriate, Huemura.shop may offer a replacement instead of a refund.
Replacement availability depends on product stock. If the same product is unavailable, another solution may be offered in accordance with applicable law.
6. Incorrect or Incomplete Shipping Information
If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping costs may apply if a new shipment is requested.
7. Return Shipping
If a return is approved, we will provide instructions regarding the return process.
Customers should not send products back without first contacting us and receiving return instructions.
8. Non-Delivery and Lost Packages
If a package is marked as delivered but has not been received, or if the package is delayed or considered lost, please contact us so we can review the shipment information with the carrier.
9. Changes to This Policy
Huemura.shop reserves the right to update this Return and Refund Policy when necessary. Any changes will be published on this page with an updated revision date.
Nothing in this policy is intended to limit any rights or protections provided to consumers under applicable law.
10. Contact Us
For return or refund requests, please contact us through the official contact information available on Huemura.shop.
Huemura.shop
Peru
Email: valexnegocios0503@gmail.com